say what?

For the past few days, I've been awaiting a response from e.l.f.'s customer service department due to the little mishap involving one of the lipsticks I ordered from them; so naturally, I've been checking my inbox every day. Disgruntled by not having received a response yet, I logged into my e.l.f. account only moments ago to find that they're already sending me another lipstick, free of charge! No shipping charge, no charge for the cost of the lipstick. This, in my opinion, is amazing. I couldn't be more surprised by the quality of their customer service. And although it would have been nice to get an e-mail reply back to the message I initially sent asking about my options, I have to say that I'm still pleasantly surprised.

Thank you, e.l.f.!